the way back

And so the gaslighting and/or incompetence of the AA continues. Fourteen months after our accident. As I explained in my last post on the blog, I was given incontrovertible proof that the other driver had been convicted of driving without due care and attention thereby -you’d think- completely quashing the AA’s position that I was liable.   I explained this and expressed my dismay to the AA. They demanded that they have two months to investigate, despite the accident being over a year ago at that stage. Below is what I received last week:   Dear Mr Alex Gwinnett,   (…)   Following your dissatisfaction with regards to the service received following your recent claim, your file has been passed to myself to review. I am now able to respond to you with our final decision. I would like to take this opportunity to sincerely apologise that you have felt it necessary to escalate your concerns [1] and can assure you that we always undertake a thorough review when any compla...

Well, well, well... I'm back. Not to rant about academisation or psychopathic behaviours of rogue head teachers. No, today's rant pertains to the incompetence, or gaslighting (or both) in the world of car insurance. More specifically the AA - or one of their 'partners'. It's hard to keep up. Background: I had a car accident on 02/10/24. This is what I wrote at the time:   our car was rammed by a reckless driver. We were pulling out of a side street. The third party was desperate to get through some lights which had just turned green. He wanted to turn right before oncoming traffic could start moving. He overtook the lane we were pulling out of. He was significantly over the 20mph speed and ploughed straight into us - driver side. More detail here . Then, over a year later, on 03/10/25, we received an email from the AA informing us that we had been found liable. However, the Met and legal system do not seem to be in agreement with our AA chums. As soon as informed th...